Privacy Policy

This privacy policy explains how Critical Energy Services Ltd ("CES", "we", "us") handles personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

When you submit the enquiry form on this website or email us directly, we collect the information you provide: your name, company, email address, telephone number and the contents of your message. We do not ask for any other personal information through this website.

How we use your information

We use your information solely to respond to your enquiry and to provide the services you have requested. We do not use your information for marketing purposes, and we do not add you to any mailing list.

Legal basis

Our legal basis for processing your information is our legitimate interests in responding to business enquiries and providing the services requested of us. We consider this processing necessary and proportionate, and it does not override your rights and freedoms.

Sharing your information

Your information is never sold. We use two service providers to run this website: Cloudflare, which hosts the site and handles enquiry form submissions, and Resend, which delivers form submissions to our inbox. They process information only on our behalf and under their own data protection terms. Otherwise, we only share your information where we are required to do so by law, for example in response to a lawful request from a regulatory or public authority.

Cookies and analytics

This website does not use advertising or tracking cookies. We use Cloudflare Web Analytics to count visits and see which pages are viewed. It does not use cookies, does not identify you and does not follow you across other websites. When you dismiss the cookie notice, your browser stores a small setting so the notice is not shown again. You can clear it at any time through your browser settings.

How long we keep it

We keep your information only for as long as is needed to handle your enquiry and any resulting work. Once it is no longer required, it is securely deleted.

Your rights

Under UK GDPR you have the right to access the personal information we hold about you, to have it corrected or erased, and to object to its processing. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your information has been handled improperly.

Contact

If you have any questions about this policy or about how your information is handled, please email [email protected].